Body corporate and strata management in Mackay

Why a Mackay-based manager

A local manager knows the local trades, the weather and the buildings. When a storm comes through, a gutter overflows or a quote needs checking on site, our team is in town. Committees can drop into the office, and owners can talk to someone who knows their scheme.

• Office at Upstairs, Shop 5, 68 Sydney Street, Mackay QLD 4740
• Around 200 schemes under management
• Member of Strata Community Association (Qld)
• Part of the Century 21 Coast to Coalfields group

Suburbs and areas we serve

We manage schemes right across the Mackay area, including Mackay CBD, North Mackay, South Mackay, East Mackay, West Mackay, Andergrove, Beaconsfield, Bucasia, Eimeo, Slade Point, Mount Pleasant, Glenella, Ooralea, Walkerston and Sarina. If your scheme is somewhere else in the region, ask us. We also manage schemes in the Whitsundays and Bowen, in Moranbah, the Isaac Region and the Bowen Basin, and as far as Emerald and Gladstone.

Mackay’s community titles schemes range from beachside unit blocks and inner-city apartments to townhouse complexes and small groups of two to four lots. Each has its own survey plan, by-laws and regulation module, which decide who maintains what and how the scheme is run. We manage each scheme under its own community management statement.

What a Mackay committee should expect from its manager

Whichever manager you choose, Queensland law sets a baseline. Use it as a checklist when you compare proposals or review your current manager.

• A written engagement. It lists the manager’s duties, states how the manager is paid and sets a term of no more than 3 years. The statutory code of conduct forms part of every engagement and prevails over anything inconsistent with it.
• Owners decide who is engaged. A new manager is engaged by ordinary resolution at a general meeting, and owners receive the proposed contract terms before the meeting. The committee cannot engage a manager on its own.
• A non-voting seat on the committee. The manager is automatically a non-voting committee member and acts on the body corporate’s decisions. It does not vote on them.
• Monthly reconciliations. Where a manager is authorised to manage the funds, a reconciliation statement for all accounts must be prepared within 21 days after the end of each month.
• Records that come back when asked. If the engagement ends, the manager must return the body corporate’s records and property within 14 days of the committee’s notice.

Beyond the legal baseline, look for clear meeting papers, levy notices that show exactly what is due, quotes and work orders that are followed through, and a manager who keeps the committee informed between meetings. Our body corporate services page sets out what we include, from secretarial and meetings to levies and accounts.

How the body corporate year runs in Mackay

A body corporate’s financial year does not always end on 30 June. For most schemes it is linked to when the scheme was established, so two neighbouring Mackay blocks can hold their AGMs months apart. The timetable then runs from your scheme’s own year end:

1. 3 to 6 weeks before year end: owners are invited to submit motions and committee nominations.
2. Before the AGM: the committee prepares the administrative fund and sinking fund budgets. The sinking fund budget must reserve for likely spending over at least the next nine years.
3. At least 21 days before the meeting: owners receive written notice, with the agenda, motions, budgets and voting papers.
4. Within 3 months of year end: the AGM is held. It adopts the budgets, sets the levies and elects the committee.
5. Within 21 days of the AGM: minutes go to every owner. Levy notices follow, each at least 30 days before its due date.

Mackay’s coastal weather adds to that calendar. Roofs, gutters, balustrades and external paint need regular attention in a cyclone region, and insurance needs a current replacement valuation, done at least every 5 years. We inspect common property before each AGM, organise valuations, and handle claims with the body corporate’s broker. See the body corporate year, the AGM checklist, insurance and claims and maintenance coordination.

How to request a proposal

Getting a proposal from us does not commit your body corporate to anything. To get one:

1. Gather the basics. The scheme name and address, the CTS number (on your levy notice or AGM papers), the number of lots and, if you know them, the regulation module and when your current agreement ends.
2. Send them to us. Use the proposal request form, call 07 4837 1788 or email bc.nq@century21.com.au.
3. Receive a written proposal. We send the services included and our agreement terms, ready for your committee to compare and to circulate with the meeting notice.
4. Put it to owners. The body corporate decides by ordinary resolution at a general meeting, either at the AGM or at an extraordinary general meeting.

If you are moving from another manager, read how to change your body corporate manager in Queensland. Many bodies corporate change when the current term ends, so it helps to start collecting proposals a few months ahead.

Visit or call

Estate Plaza Body Corporate Management
Upstairs, Shop 5, 68 Sydney Street, Mackay QLD 4740
Phone 07 4837 1788 · bc.nq@century21.com.au
Monday to Friday, 8:30am to 5pm
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Frequently asked questions

Who are the body corporate managers based in Mackay?

Estate Plaza Body Corporate Management is based in Mackay, at Upstairs, Shop 5, 68 Sydney Street, Mackay QLD 4740, and manages around 200 schemes in Mackay and the region. Phone 07 4837 1788.

Which Mackay suburbs do you cover?

Schemes across the Mackay area, including Mackay CBD, North Mackay, South Mackay, East Mackay, West Mackay, Andergrove, Beaconsfield, Bucasia, Eimeo, Slade Point, Mount Pleasant, Glenella, Ooralea, Walkerston and Sarina. We also manage schemes in the Whitsundays and Bowen, Moranbah and the Bowen Basin, and as far as Emerald and Gladstone.

Is strata management the same as body corporate management?

Yes. In Queensland the legal term is body corporate, and “strata” is the everyday term used around Australia. A strata manager and a body corporate manager do the same job.

Sources

1. Body corporate manager (Queensland Government)
2. Returning records to your body corporate (Queensland Government)
3. Holding an annual general meeting (Queensland Government)
4. Running an annual general meeting (Queensland Government)
5. Owner's contributions (Queensland Government)
6. Sinking fund (Queensland Government)
7. Building insurance and valuation (Queensland Government)

Checked 22 October 2026. The law and official guidance change, so check the current source before relying on it. This page is general information about Queensland body corporate law, not legal advice. For advice about your situation, speak with a lawyer.